Step 1: Download and Complete the Return Merchandise Form (download by clicking here)
Step 2: Include the completed Return Merchandise Form with your merchandise and mail to:
- Merchandise must be postmarked for return within 21 days of confirmed delivery
- Merchandise must be unworn and unwashed, with tags attached
- Items sent back worn or with makeup stains, deodorant stains, pet hair, smoke &/ or perfume smell will not be accepted.
- Any Clearance items marked “Final Sale” cannot be returned
- Read below for "Second Time Is A Charm" Policy
- We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages
Please allow 7 business days after the receipt of the returned item for your return to be processed and your account credited.
- Return shipping is non-refundable, unless you receive damaged, defective or wrong item(s).
- Refunds on discounted or non "final sale" items will be refunded at the prorated amount
- Original shipping charges are non-refundable
- Any online orders returned in-store will be eligible for Store Credit only.
*International Returns - unfortunately we cannot refund duties, taxes or shipping charges
- Gift Cards, E-Gift cards, Clearance items, and Final Sale items are not available for exchange/returns unless received damaged, defective or wrong item(s).
You can return your merchandise purchased at www.daintyhooligan.com to any Dainty Hooligan store location for Store Credit only.
Damaged, Defective or Wrong Item(s)
- Should you receive a damaged, defective or wrong item(s), please contact our Customer Care Team immediately at (714) 767-4080 so that we can send you a replacement item and include a return shipping label for your damaged, defective or wrong item(s).
- We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item or Store Credit.
*Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
Online Store Credit
- Store Credit can only be used online at our website - www.daintyhooligan.com
- Store Credit is not transferable and should be treated like cash
- Store Credit may not be purchased and is only provided when previously purchased item(s) have been returned and you have selected Store Credit as the refund method
- Store Credit never expires and is issued in U.S. Dollars
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due