Canadian Shipping Guide
We know how excited you will be to receive your order once you find the perfect outfit on DaintyHooligan.com, please review the shipping information below to help guide your shipping selection. If you have any questions regarding estimated delivery or need help with your shipping options, please feel free to contact our Customer Care Team at 866-324-6476 or by email at firstname.lastname@example.org.
When will my order ship?
Orders usually ship within 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.
How will my order be shipped?
Canadian orders are shipped via Fedex or USPS, depending on service location. If you would like to request a specific carrier to deliver your order, please contact our Customer Care Team at 866-324-6476 or email at email@example.com.*Orders shipped USPS will be delivered by Canada Post or its affiliates.
What do you charge for Shipping?
• Standard International Priority Shipping: cost between $10-$15 USD depending on order total and weight (estimated arrival is 8 to 15 business days)
• Orders over $250 shipped to Canada qualify for Free International Shipping.
Do you offer Expedited Shipping?
Yes, We do offer an Express shipping option that can be selected at Checkout.
Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 2 business days, and Standard International Shipping orders typically arrive within 8 to 14 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available 24 hours after your order is shipped out. You can view the progress by tracking your package at USPS.com or FedEx.com. If you have any questions about the tracking of your order please contact our Customer Care Team at 866-324-6476 or by email at firstname.lastname@example.org.
Will there be additional duties and taxes on my order once it is delivered?
Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility.
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible at 866-324-6476 or email@example.com so that we can correct your address before your order has been shipped.
What happens if my package is unclaimed or refused?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:
• Original and return shipping charges
• Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
What items cannot be shipped?
Due to shipping restrictions, nail polish is prohibited from international shipping as it is considered a hazardous material.
How do I return on item?
How do I go about exchanging an item?